FAQ

We offer several secure payment options, so you can choose the one that suits you best:

• Credit or debit card – Safe and convenient payment directly on our website
• Apple Pay
• Google Pay

For your privacy, your bank statement will show "SP PV Billing" as the payee to ensure the purchase remains discreet.

No, you do not need to create an account to place an order. You can complete your purchase as a guest without signing up.

To make a purchase from our store, you must be at least 18 years old, as entering into an online purchase agreement requires legal adult status.

No, you will not have to pay customs duties if you are located within the EU.
We ship from within the European Union, so orders delivered to EU countries are not subject to additional customs fees or import charges.

Yes, we do! You can purchase a Peachy Vibes digital gift card [here]. It's the perfect option when you're not sure what to choose.

All our orders are shipped in discreet, plain cardboard boxes with no logos or markings. The sender information is kept anonymous, so there is nothing on the outside of the package that reveals it is from us.

All orders are shipped from our warehouse in Romania, Europe.

If you place your order before 1:00 PM on a weekday, we usually ship it the same day.

Delivery times vary depending on your country, your location within that country, and the shipping method you select. For detailed information, please refer to our Shipping Policy [here].

Please note that during peak periods such as Black Friday or Christmas, delivery times may be slightly longer than usual.

You will receive a tracking link in your delivery confirmation email. This link allows you to easily follow the progress of your package.

If no tracking information appears right away, it usually means the carrier has not yet scanned the package. In that case, please check again a bit later.

If you need a new tracking link or have any questions about your delivery, feel free to contact us at support@peachyvibes.com and include your order number. We're happy to help.

If your order is not picked up on time, it will be returned to us. In such cases, the original shipping fee will be deducted from your refund to cover return handling.

This also applies if the delivery fails due to incorrect contact information, refusal to accept the package, or absence at the time of a scheduled home delivery.

If you have changed your mind about your purchase, we recommend following the steps in our Refund Policy, which you can find [here].

Please note that the full return and refund process may take up to four weeks, depending on how the package is returned, the shipping method used, and your original payment method.

Please make sure to enter the correct contact details, address, and delivery method when placing your order, as our ability to make changes afterward is very limited.

Some carriers allow you to make limited changes yourself using the link provided in your delivery notification. However, you cannot switch the delivery method (for example, from home delivery to a pickup point or vice versa).

If you need to update your information, contact us at support@peachyvibes.com with your order number, the shipping method you selected, and the details you wish to change. We will do our best to update the information with the carrier, but please note that changes are not always possible once the order is being processed.

Yes, we accept returns within 30 days of receiving your order, as long as the product is in brand new, unopened, and unused condition.

For full details on how to return an item, please visit our Refund Policy page [here].

We offer free returns for orders shipped to Bulgaria, Hungary, and Romania.

Because we want you to receive your order as quickly as possible, we begin preparing it for packing as soon as your payment is confirmed. However, if you contact us promptly, we will do our best to cancel your order if it has not yet been processed.

If cancellation is no longer possible, you still have a 30-day right to return your order, provided it meets our return terms and conditions. You can find the full return policy [here].

If an item is missing from your package or you received the wrong product, please contact us at support@peachyvibes.com as soon as you notice the issue. We will make sure to resolve it as quickly as possible.

If you have followed the instructions in the user manual and the product still does not work, please contact us at support@peachyvibes.com.

For the fastest resolution, include your order number, clearly state which product you are referring to, and describe the issue in detail. Please also attach a photo or video that clearly shows the problem.

We will review your case and get back to you as soon as possible with further instructions.

Important: Do not return the product before receiving a response from us. Products returned without prior approval may be discarded and will not be refunded. Additionally, if you dispose of a faulty product before we have completed the claims process, we will not be able to issue a refund or credit.

When you return a product, it is first delivered to our warehouse for inspection. Once the item has been approved, our customer service team will process the return.

Refunds are issued using the same payment method you selected when placing your order.

Please note: For unclaimed packages that are automatically returned to us, the original shipping fee will be deducted from your refund.

The full return and refund process can take up to four weeks to complete. The timeline may vary depending on factors such as the return method (manual return vs. unclaimed package), your chosen carrier, and the original payment method.

The easiest way to receive discount codes and special offers from peachyvibes.com is by signing up for our newsletter.

As a welcome gift, all new subscribers receive 10% off their first order. We also regularly share exclusive deals, promotions, and product news with our subscribers.

To use your peachyvibes.com discount code, go to your shopping cart and begin the checkout process. During checkout, you will see a field labeled “Discount code or gift card.”

Enter your code in this field and click “Apply” to activate the offer.

Once applied, the discount will be visible in your cart summary. If the code does not work, please check the terms and conditions for that specific offer. Common reasons include expired codes or restrictions on certain products.

Please note that only one discount code can be used per order.

If you need assistance, feel free to contact us at support@peachyvibes.com and we’ll be happy to help.

Absolutely!

We offer special promotions during major holidays such as Black Friday, Christmas, and more. To make sure you do not miss out, we recommend subscribing to our newsletter for early access and exclusive offers.

You can also browse our SALE section to discover products currently available at a discounted price.

At Peachy Vibes, all products are shipped with a hygiene seal. Once this seal is broken or damaged, the product becomes non-returnable.

Hygiene is our top priority. The seal guarantees that your item is new, unused, and unopened, giving you peace of mind that your product has come directly from our warehouse to your home without any prior handling.

Please note that not all manufacturers include a hygiene seal by default, so in those cases, we apply our own seal before shipping to ensure every product meets our standards.

If your item arrives with damaged packaging or a broken seal, this may have occurred during transit. Unfortunately, we are unable to accept returns for products with broken hygiene seals or packaging damage.

Your safety, trust, and satisfaction mean everything to us. That’s why we only sell brand-new products in their original packaging with a seal for your protection.

Body-safe refers to a product’s safety for use on or inside the body, particularly around sensitive areas. This is determined by two key factors:

• Porosity – whether the material can be thoroughly cleaned and does not harbor bacteria
• Toxicity – whether the material is free from harmful chemicals like phthalates or latex

When choosing a sex toy, it is important to ensure it is made from non-toxic, non-porous materials that are safe for intimate use.

At Peachy Vibes, all our toys are carefully selected to meet high safety standards and are 100% body-safe.

We offer a limited selection of chargers, which you can find under Toy Accessories [here] on our website.

If you need a charger that we do not carry, we recommend contacting the manufacturer directly. They may be able to provide a suitable replacement for your product.

Water resistance varies by product. Most non-motorized silicone toys are fully waterproof, while motorized toys may be either splash-proof or fully waterproof depending on the model.

Always check the instructions included with your toy for specific guidance. Splash-proof toys can be safely rinsed but should not be fully submerged in water.

If you're unsure about your toy's water resistance, feel free to email us at support@peachyvibes.com and we’ll be happy to help.

If your toy is not turning on, here are a few things to check:

• Battery-operated toys often have a small slip of paper or plastic in the battery compartment. This must be removed for the toy to function.
• Rechargeable toys may come with a travel lock activated. Please refer to the user manual for instructions on how to unlock your device.
• Ensure your toy is fully charged before use, as some toys may not power on with low battery.

If you have checked all of the above and the toy is still not working, feel free to email us at support@peachyvibes.com and we will assist you further.